The Route to Happy Customers & Sales Growth

The Route to Happy Customers & Sales Growth

There are lots of ways that you can make your customers happy. Excellent products, friendly service and great promotions are but a few. To really set yourself apart from other brands, nothing beats a seamless and efficient end-to-end experience. And happy customers means repeat business, positive reviews and ultimately, sales growth.

In this workshop, experienced retailer, brand manager and Virgin Start Up Mentor, Louise Neilson will share practical advice about what it takes to grow sales and truly make your customers happy.

During the session you’ll learn about how to plan and manage all your day-to-day activities such as sales and operations planning, promotions and dealing with customer demands.

You will cover:

  • Administration requirements
  • Sales & operations planning
  • Forecasting & promotions
  • Minimum order quantities
  • Stock management
  • Managing the supply chain – challenges & considerations
  • Managing customer demands
  • Drive growth, sell through, repeat…

What happens behind the scenes to deliver a fantastic service will create a positive and lasting impression on your customers.

Important Information


To be eligible to attend this free workshop you need to be based in one of the following local council areas: East Devon, Mid Devon, West Devon, South Hams, Teignbridge or Exeter. If you are unsure, you can check by entering your postcode into the Government Council Checker. You can find further details about the eligibility criteria here.

To bring with you:

If you are currently trading you must bring with you a copy of your Unique Taxpayer Reference (UTR) Number that you will have received when you registered with HMRC. We need this to show our funders that you are operating a real business so that we can provide the support at no cost to you.

There will also be some forms that you need to complete and bring along with you to the workshop. Full details will be sent out in your confirmation email.

For more information about where to find your UTR number and details of the forms you will need to complete and bring with you, please click here.

If you have any questions about the eligibility criteria or information you need to bring with you please call us on 01837 608 250 before making a booking to avoid disappointment on the day.





Sep 21 2018


9:30 am - 12:30 pm


Devon Communities Together
First Floor, 3 & 4 Cranmere Court, Lustleigh Close, Matford Business Park, Exeter, EX2 8PW