Customer Experience vs Customer Service

Customer Experience vs Customer Service

This interactive workshop will start with you meeting other local small businesses before examining the importance of customer experience; gaining customer feedback and looking at the customer journey, working through a basic Customer Journey Map together.

By the end of the workshop you should understand:

  • Why you should be measuring feedback from your customers.
  • Have the basic tools to start thinking about potential areas of improvement in your company.
  • Drive customer retention and help improve profitability.


  • Date: 20 January 2022
  • Time: 9.30am to 12.30pm
  • Location: Online

Meet the Speaker: Sharon Clapp

Sharon ClappFor the last 11 years, I have been working for a Customer Experience Agency based in London.

Looking at the many small & micro businesses; sole traders and SME’s we are blessed to have in the Southwest and realised that there aren’t many options here for affordable help with improving customer experience for businesses.

Most consultancies are geared towards the larger, more corporate businesses and there is undoubtedly a huge market for that, but with these projects come large price tags, which means the are completely unviable for most small business. 

My aim is to offer help to make your business thrive.

Connect with Sharon: Website | FacebookLinkedIn

About the Thrive Business Support Programme

The Thrive business support programme has been fully-funded by the European Development Fund to allow us to offer you 12 hours of free business support through a range of one-to-one advice and workshops with expert advisors and speakers. This workshop forms part of the free support available to you so please visit our Thrive page for the full details.


Important Information


To be eligible to attend this free workshop you need to be based in Devon or Somerset (excluding Torridge, North Devon, North Somerset & BaNES). If you are unsure, you can check by entering your postcode into the Government Council Checker. You can find further details about the eligibility criteria here.

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The Heart of the South West Growth Hub Service for All is receiving up to £781,965 of funding from the England European Regional Development Fund (ERDF). The accountable body for this programme is Devon County Council.


Jan 20 2022


9:30 am - 12:30 pm