Website accessibility statement

This accessibility statement applies to the www.businessinfopoint.co.uk website. It is run by West Devon Business Information Point Ltd. 

How you should be able to use this website 

We want as many people as possible to be able to use this website. You should be able to: 

  • Change colours, contrast levels and fonts using browser or device settings 
  • Zoom in up to 200% without the text spilling off the screen 
  • Navigate most of the website using a keyboard or speech recognition  
  • We also make the website text as simple as possible to understand. 

        AbilityNet has advice on making your device easier to use if you have a disability.

        How accessible is this website?  

        This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible: 

        • While we endeavour to use structured HTML where possible, there may be some instances where headings do not display correctly.  
        • Clickable images do not have a focus indicator for keyboard users. 
        • Forms are not accessible for screen readers. 
        • Colour contrast in the standard view does not meet the required standard in some elements. 
        • Some buttons and icons do not have alt text due to functionality limitations.  

                We conduct periodic checks to test the accessibility of our website against the Web Content Accessibility Guidelines (WCAG) Version 2.0. We are aware of the areas where development is required to make our site more usable for those with additional needs. We're a small team, but we are always looking to improve our website experience for all users.  
                 

                What to do if you can’t access parts of this website 

                If you require information on this website in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details below. We’ll consider your request and get back to you as soon as possible. 

                Reporting accessibility problems with this website 

                We’re always looking to improve the accessibility of this website. If you encounter any issues not listed on this page or believe we’re not meeting the accessibility regulations' requirements, please contact us using the contact details provided below. 

                Feedback and contact details 

                For any enquiries about the accessibility of this website, you can contact us by: 
                Telephone: 01837 659 059 
                Email: team@businessinfopoint.co.uk 
                Write to us at: 
                Business Information Point, Jacob's Pool House, 11 West Street, Okehampton, Devon, EX20 1HQ.


                Compliance 

                This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.0 AA standard, due to the non-compliances and exemptions listed below.  

                We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.0 AA standard. 
                 

                Non-compliance with the accessibility regulations 

                The content types listed below are non-accessible for the following reasons. 

                1. Some headings do not display correctly. They may look like paragraph text or a different type of heading. This fails WCAG 2.0 success criterion 1.3.1 (Info and Relationships). 
                2. Some text or images of text do not meet the colour contrast ratio of 4.5:1, or 3:1 for larger text. This fails WCAG 2.0 success criterion 1.4.3 (Contrast & Colour Requirements). 
                3. On interactive elements such as links, buttons and form fields, we provide a visible focus indicator when focus is received, but we do not always pass colour contrast levels on some elements. This fails WCAG 2.0 success criterion 2.4.7 (Focus Visible). 
                4. Some elements with the same functionality, such as buttons and icons, do not have consistent labels, names and text alternatives. This fails WCAG 2.0 success criterion 3.2.4 (Consistent Identification). 
                How we test our website 

                We perform periodic tests on our website using the following tools: 

                • SilkTide screen reader
                • Manual checking against WCAG 2.0 compliance criteria
                • Browser-based reporting tools such as Lighthouse and Deque University’s colour contrast tool. 
                    External links 

                    This website links to third-party, external websites or services that may not be fully accessible. 
                     

                    What we’re doing to improve accessibility 

                    We monitor this website regularly, and we aim to address issues promptly. We're aware that some of the required changes will necessitate significant investment and resources. Our aim is to achieve the best possible compliance by December 2027. As we run periodic checks and make improvements, we will continue to review and update this statement accordingly. 
                     

                    Preparation of this accessibility statement 

                    This statement was prepared on 2 July, 2025.